Tip 1: Clean your iPod charging dock!
Before you go to charge your iPod. Make sure that the charging dock is clear of any dirt and residue that has found its way into the small gap.
Grab some tweezers and pull out any fluff or particles that have made home inside the dock. Do this very gently so you don't damage any components inside the dock.
To clean this, simply grab a cotton bud, sprinkle a little isopropyl (alcohol) lightly on the bud and clean out the connecting dock and then wait a couple of minutes for this to dry.
Another handy tip is blowing into the speakers with a can on compressed air. This can help to clean out any dirt that has found its way into the connecting dock.
Tip 2: Charge your device
Is your iPod charged? Connect an Apple certified charging cable to the charging dock and plug this into power socket or a laptop that is on and not in sleep mode.
Wait a few minutes until you see the battery life or the Apple logo appear on the screen then leave your iPod to charge for 30 minutes.
If your device powers on and is unresponsive to touch-let the battery drain before attempting to charge again.
Follow tip 2 to restart your iPod-this will reset all functions and should hopefully solve any issues with your iPod being slow and unresponsive.
Tip 3: Reset your iPod
Your iPod may just need a soft reset. This is the most common reason why your iPod isn’t turning on. Simply, hold down the power button and the home button at the same time. If this has worked, you will see an Apple logo on your screen.
Make sure your device has the latest iOS update!
In restoring your device and upgrading the iOS software, make sure all data is backed up to either iCloud or iTunes. Connect your phone to iTunes, search your device then click restore.
Once that is completed, use the same process again (holding down both power and home button). This will reset your iPod and should hopefully solve the problem.
If your iPod is still not powering on-follow the rest of our tips down below!
Tip 4: iPod Hardware repair
If you have followed all the tips listed above and this still has not worked out for you, your iPod may have a hardware issue that will need to be looked at by our expert technicians in store!
But, before you make your way to us, it is useful to check if your iPod is still within warranty. Apple may be able to solve this issue for you! If you are within your warranty this may be free, however, if you warranty has ended, this will cost.
Check your warranty now. The solution is to take your device into one of our stores where our team can run a diagnostics test on your iPod. During our diagnostics assessment, our skilled technicians will test all components of your device to assess their functionality and determine the causes as to why your iPod is not turning on. This is a standard fee of £20 and the process can take up to 48 hours. Our team will then quote you on the cost of repair, once this is completed.
