6.1 The GDPR and other data protection laws give you specific rights that help you be in control of your personal data. We want to make it easy for you to exercise these rights. Below you will find more information about your rights and how we work to fulfil these. You can exercise any right in relation to the data that iSmash holds about you, by completing the form at the end of this section.
6.2 For us to be able to process your request, you will need to provide us with the required information below:
- Your full name
- A description of the data you would like to access including a date range. An accurate description of your request will save you time and effort and will allow us to focus our searches on what you need and quickly reply to you.
- Email address you have used to book or communicate with us.
- Other information that may help us locate your data (e.g., your booking references).
6.3 If you submit a request on behalf of another person, we will need to ensure that this person has authorised you to make this request and receive their data.
6.4 Data Access
You are entitled to know whether we hold your personal data and if so, receive a copy of your data. You can use the form at the end if this section to request a copy or your personal data.
6.5 Data Rectification
If you believe that we hold incorrect or incomplete information about you, please let us know and we will correct it. Most of the times, you will be able to correct and update your information by contacting our customer service team. If this not possible, you can use the form below to notify us.
6.6 Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
You can object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- If you want us to establish the data's accuracy.
- Where our use of the data is unlawful, but you do not want us to erase it.
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
- You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
6.9 Withdrawing Consent
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
6.10 You can easily exercise your above rights by completing our form.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
6.11 Opting out
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, warranty registration, product/service experience or other transactions.