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iPhone not working after update – How to Fix?

By : Danielle Aarons   /  

Is your iPhone appearing slightly glitchy after updating your iOS 12? Stuck on Apple logo or your staring at a blank frozen screen? Perhaps your battery is rapidly draining after the update and this was not an issue beforehand. These are familiar issues experienced by many Apple users and there are many possibilities as to why this is occurring.

The causes may be difficult to identify, whether the glitch is causing a small or larger issue, but rest assured, by following some of our quick and simple fixes below, you can you get back to enjoying the full functionality of your phone in no time.

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  • How to Backup Data on iPhone
  • How to Force Reset/Factory Reset your iPhone
  • What to do when a battery is draining after update
  • Hardware problem – Visit us in Store!

  • Whether you’re experiencing issues with staring deeply at a blank screen hoping for it to come back to life again or your battery just won’t hold power anymore, we have the solution! By trying out some of our hacks below, this issue can be resolved in no time and if the issue is still persisting after following our guide, our team in store can assist you further.

    How to Backup Data on iPhone

    If you still have a device that is partially functioning, however, you are experiencing technical glitches and slow, unresponsiveness that needs fixing. We would advise if your device allows to backup your data before force/factory resetting your device.

    To backup your iPhone using iCloud, Firstly: connect your device to a stable WiFi network.

    Tap Settings > (your name) > iCloud

    Go to iCloud Backup

    Then tap Backup Now.

    Once this is completed, it is useful to double check that the backup was successful. To do this: Go to: Settings > (your name) > iCloud Storage > Manage Storage.

    Now that all your data is safe and backed up, follow our guide below in how to force reset/factory restore your iPhone.


    How to Force Reset/Factory Reset your iPhone

    Force Restart

    Force restarting your device is simply turning it off and on again – resetting the hardware without affecting software and this can solve the issues relating with your screen not responding/glitches.

    Force restart iPhone 5/5s and 6/6s: Hold down both the power button and home button at the same time, hold down for 10 seconds and wait for the Apple logo to appear.

    Force restart iPhone 7 and iPhone 7 Plus: Hold down both the power and volume button. Hold down for 10 seconds and wait for the Apple logo to appear.

    Force restart iPhone 8/8 Plus/ X/ XR/ XS Max: Hold down either up or down volume button and the power/lock button at the same time. Hold down for 10 seconds and wait for the Apple logo to appear.


    Factory Reset

    Factory resetting your iPhone will restore the device to its original state, how you first received your iPhone. Therefore, factory resetting your device will reset your device’s content so if this is not backed up, you will lose what is on your iPhone currently. A useful tip to keep in mind before starting this process is to make sure you remember your Apple ID and Password, you will need this to factory reset your iPhone

    Go to Settings > General > Reset > Reset all Content and Settings

    A pop-up will appear, tap Erase > enter your Apple ID and Passcode

    Your iPhone will then reset to Factory Settings and erase all data stored. Once rebooted, you can then set up as new or restore from your most recent backup.


    What to do if your battery is draining after an update?

    If you see that your battery is continuously running out of juice after a full charge and you have just updated your iOS, we can understand how frustrating this can be. You may be observing the battery drain by looking at the percentage in the top left-hand corner of your device, however, you can identify what is eating up your battery and manage this in the Settings application. Firstly, open Settings on your iPhone, tap on Battery then Battery Usage. You will then see a list of all of your device’s applications and how much battery each app is consuming. By switching to “Last 24 Hours”, you can see here how much battery your device has eaten the previous day which can perhaps give you an indicator on which apps you are not using but are using the battery in the background and which Apps you may need to delete!

    A useful tip to keep in mind to improve your iPhone’s battery life is to close the app if you are not intending to use. You may see your battery is running out of fuel when you haven’t used your phone much and this is why apps that aren’t closed and are running in the background will secretly eat your battery!

    For all models before iPhone X/XR/XS Max:

    Double tap the home button and a slideshow of apps of what you have recently used will appear. Swipe up the apps one by one and this will close the applications.

    For iPhone X/XR/XS Max:

    Swipe up an across your screen until a slideshow of apps appears and then swipe up on all the apps to close them.


    Hardware problem – Visit us in store

    If you have tried and tested out all of our tricks above and this has still not resolved your issues, your iPhone may have a hardware problem that will be need to be assessed by our expert technicians in store.

    But, before you come and see us in-store, we would advise checking to see if your iPhone still has a warranty with Apple. They could be able to solve this issue for you! If you still have a warranty with Apple this may be free, however, if your warranty has ended, this will cost. Check your warranty using this link:

    Come in and see our team! Take your device into one of our stores where our expert technicians can run an other issue diagnostics test on your iPhone. We would suggest running a diagnostics on your device initially to ensure the hardware issue, During our diagnostics assessment, our skilled technicians will test all components of your device to assess their functionality and determine the causes as to why your iPhone is unresponsive/not switching on. This is a standard fee of £20 and the process can take up to 48 hours. Our team will then quote you on the cost of repair, once this is completed. To book an appointment, click here!

    Still not working? Our expert technicians can help

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