This product is no longer available. If you purchased our Protection Pack within the past 12 months, you are still eligible for your free screen replacement.
What do I get?
Get any phone case + screen protector + your next screen replacement FREE of charge.
Screen replacements will be with our 'iSmash Standard' option.
Upgrade to replacements with 'iSmash Premium' screens for an extra £15.
Your choice of either a black, premium silicone case, or clear, protective case
How does it work?
It's simple!
If your screen breaks in the following 12 months, we’ll replace for no additional charge.
You must have your case and screen protector present (even if broken) in order to claim a screen repair.
If your screen protector ever breaks within the following 12 months, just pop into any iSmash store and we will replace it for no additional charge.
T&Cs
T&Cs for protection product bought up to and including 17/11/22
1. Who we are
1.1. We are iSmash UK Trading Limited, a company registered in England and Wales under company number 09347088 and a registered office at Suite 3.08 20 Procter Street, London, United Kingdom, WC1V 6NX. Our VAT number is 214 8840 08.
1.2. For more information about us and our contact details, please follow: https://www.ismash.com/pages/faq-contact-us
2. These Terms
2.1. These terms and conditions (“Protection Product Terms”) shall apply to the provision of our protection product Service (“Protection Product”) to you and they incorporate by reference our Conditions of Repair found https://www.ismash.com/pages/terms-conditions, which together (and any other documents and policies which are referred to in them) make up the Agreement between you and us in respect of the services and/ or products that we may provide to you as part of the Protection Product.
2.2. Should there be any conflict between these Protection Product Terms and our Conditions of Repair, then these Protection Product Terms shall take precedence.
2.3. Any capitalised terms in these Protection Product Terms shall have the meaning given to them in the Conditions of Repair unless otherwise defined.
3. Our Protection Product
3.1. If purchased, our Protection Product provides you with the following:
3.1.1. one tempered glass protector for your Device (“Screen Protector”);
3.1.2. one Device case (“Case”); and
3.1.3. a maximum of two Screen Repairs (as defined below) for your Device to be claimed in accordance with these Protection Product Terms.
3.2. The price payable by you for our Protection Product is dependent upon your Device and the specific products that you agree to be included in the Protection Product and therefore will be confirmed to you at the point of purchase.
4. Registration of your Protection Product
4.1. Upon purchase of our Protection Product, we will obtain your contact details and Device details which will be held by us in accordance with our Privacy Policy and kept as evidence of your purchase of our Protection Product.
4.2. Either a LCD screen or an OLED screen (each referred to as a “Screen” as applicable) will be included as part of your Protection Product.
4.3. Each Protection Product purchased must be in respect of one Device, the details of which are given to us in accordance with clause 4.1, and cannot be transferred to any other Device.
5. Claiming Screen Repairs
5.1. A “Screen Repair” means the installation of a new Screen and a Screen Protector on your Device.
5.2. In order for your Device to be eligible for a Screen Repair as part of the Protection Product purchased, the following conditions must all apply:
5.2.1. the Screen Repair must be claimed in-store at one of iSmash stores which can be located via the link https://www.ismash.com/pages/locations;
5.2.2. the Screen Repair must be claimed within 24 months from the date of your purchase of the Protection Product;
5.2.3. if we have previously under a Screen Repair on your Device then at the point of claim, your Device must still have in place the Screen Protector which was purchased as part of the Protection Product;
5.2.4. if we have previously under a Screen Repair on your Device then at the point of claim, your Device must still have the Case in place which was purchased as part of the Protection Product;
5.2.5. if we have previously under a Screen Repair on your Device then at the point of claim, your Device must still have installed the replacement Screen which was originally installed by us; and
5.2.6. the Device must have the same serial number and IMEI as the Device details given to us in accordance with clause 4.1 above.
6. Cancellation, Refund and Exchange for in-store purchases of the Protection Product
6.1. Should you purchase our Protection Product in-store, then no goods or service purchased as part of the Protection Product may be returned or exchanged (in part or full) at any time and no refund will be given should you change your mind with the purchase.
6.2. You cannot be reimbursed for any unused Screen Repairs nor can any unused Screen Repair be exchanged for any other service or good.
For any enquiries please contact iSmash Customer Service: customerservice@ismash.com
T&Cs for protection product bought from 18/11/22 to 31/12/24
1. Who we are
1.1. We are iSmash UK Trading Limited, a company registered in England and Wales under company number 09347088 and a registered office at Suite 3.08 20 Procter Street, London, United Kingdom, WC1V 6NX. Our VAT number is 214 8840 08.
1.2. For more information about us and our contact details, please follow: https://www.ismash.com/pages/faq-contact-us
2. These Terms
2.1. These terms and conditions (“Protection Product Terms”) shall apply to the provision of our protection product Service (“Protection Product”) to you and they incorporate by reference our Conditions of Repair found https://www.ismash.com/pages/terms-conditions, which together (and any other documents and policies which are referred to in them) make up the Agreement between you and us in respect of the services and/ or products that we may provide to you as part of the Protection Product.
2.2. Should there be any conflict between these Protection Product Terms and our Conditions of Repair, then these Protection Product Terms shall take precedence.
2.3. Any capitalised terms in these Protection Product Terms shall have the meaning given to them in the Conditions of Repair unless otherwise defined.
3. Our Protection Product
3.1. If purchased, our Protection Product provides you with the following:
3.1.1. one tempered glass protector for your Device (“Screen Protector”);
3.1.2. one Device case (“Case”); and
3.1.3. one Screen Repairs (as defined below) for your Device to be claimed in accordance with these Protection Product Terms.
3.2. The price payable by you for our Protection Product is dependent upon your Device and the specific products that you agree to be included in the Protection Product and therefore will be confirmed to you at the point of purchase.
4. Registration of your Protection Product
4.1. Upon purchase of our Protection Product, we will obtain your contact details and Device details which will be held by us in accordance with our Privacy Policy and kept as evidence of your purchase of our Protection Product.
4.2. Either a LCD screen or an OLED screen (each referred to as a “Screen” as applicable) will be included as part of your Protection Product.
4.3. Each Protection Product purchased must be in respect of one Device, the details of which are given to us in accordance with clause 4.1, and cannot be transferred to any other Device.
5. Claiming Screen Repairs
5.1. A “Screen Repair” means the installation of a new Screen and a Screen Protector on your Device.
5.2. In order for your Device to be eligible for a Screen Repair as part of the Protection Product purchased, the following conditions must all apply:
5.2.1. the Screen Repair must be claimed in-store at one of iSmash stores which can be located via the link https://www.ismash.com/pages/locations;
5.2.2. the Screen Repair must be claimed within 12 months from the date of your purchase of the Protection Product;
5.2.3. if we have previously under a Screen Repair on your Device then at the point of claim, your Device must still have in place the Screen Protector which was purchased as part of the Protection Product;
5.2.4. if we have previously under a Screen Repair on your Device then at the point of claim, your Device must still have the Case in place which was purchased as part of the Protection Product;
5.2.5. if we have previously under a Screen Repair on your Device then at the point of claim, your Device must still have installed the replacement Screen which was originally installed by us; and
5.2.6. the Device must have the same serial number and IMEI as the Device details given to us in accordance with clause 4.1 above.
5.2.7 You may not redeem a Screen Repair within the first 7 days of your purchase of an iSmash Protection Product
6. Cancellation, Refund and Exchange for in-store purchases of the Protection Product
6.1. Should you purchase our Protection Product in-store, then no goods or service purchased as part of the Protection Product may be returned or exchanged (in part or full) at any time and no refund will be given should you change your mind with the purchase.
6.2. You cannot be reimbursed for any unused Screen Repairs nor can any unused Screen Repair be exchanged for any other service or good.
For any enquiries please contact iSmash Customer Service: customerservice@ismash.com