Refurbished is not the same thing as used or second-hand. Renewed devices are held to rigorous quality guidelines that ensure every item we sell runs like new. The refurbishment process we adhere to includes meticulously cleaning, testing, and assessing every item, as well as replacing aging parts with high-quality new components. Meanwhile, with secondhand or used items, you’re left to the private seller or marketplaces good word as to their true condition, and with no guarantee or warranty.
If your device stops working and has not experienced any accidental or liquid damage, we'll replace it for free. Your new device warranty continues for the remainder of your 12 months from date of the initial purchase. Batteries may need replacing depending on natural usage and charging (much like tyres on a used car) but if your battery capacity falls below 80% in the first 30 days, we'll replace it, no questions asked.