I have a cracked Samsung Galaxy A3 screen - do I need a replacement?
While a cracked or shattered touchscreen can remain functional, we don't recommend leaving your Galaxy A3 screen cracked for a long period of time. The two problems with this are:
1. the screen can continue to deteriorate and risk embedding splinters of glass in your fingers and
2. a cracked screen means the device is no longer sealed, so dirt, dust and water particles are more likely to gain access to the inner workings of the Galaxy A3 and cause further damage. With this in mind, we recommend contacting us to replace your Samsung Galaxy A3 screen even if it is currently functional. We will fit a new screen while you wait in one of our stores.
I dropped my Galaxy A3 in the sink. I got it out quickly so think it will be ok. What should I do?
The golden rule when it comes to waterlogged mobile devices is to turn them off immediately - don't be tempted to switch it on to check if it's working. This can cause short circuits and electrical damage. It's a bit of a myth about putting your phone in a bag of rice or the airing cupboard too - the rice can cause problems with dust entering the device and the hot air in the cupboard can cause corrosion.
Simply turn your water damaged Galaxy A3 off, take off any cases and leave it in a dry place for at least 48 hours to allow the moisture to dry out. If it doesn't switch on after that, get it to iSmash for diagnosis - we will run checks on the components and see if we can salvage the device.
Please be aware that water damage can manifest itself a long time after the initial dunking, due to internal damage caused by corrosion.