Our experts recommend these six tips to bring an iPhone that won’t turn on, back to life. Try them in order until you find the solution that works for you!
1. Charge your battery
Fully discharged batteries are the number one cause of iPhones not turning on. Plug your charger in (make sure the plug is switched on!) and wait 30-60 minutes so that your device can get enough power to start again. Once you’ve waited for this length of time, try turning it on. Check out our battery life tips
if you want your battery to last longer. It’s worth testing two different chargers to rule out cable issues too. If you find that a faulty battery
is the culprit, we can replace it for you.
Pro tip: some iPhones may no longer charge via a wall charger, but will when connected to a computer, so make sure you try both!
2. Restart it
If your iPhone still won’t power on after charging, move on to the classic “Have you tried turning it off and on again?" step.
Restart your iPhone by holding down the on/off button for a few seconds (usually you’ll find it at the right edge, but if you own an iPhone 4/5/SE you’ll find it at the top edge). If you own an iPhone X, you have to press the volume-up button and the side button.
3. Hard Reset (No Data Loss)
How to force restart an iPhone? Use the list below to find the correct button combination for your iPhone model and press and hold it for at least 10 seconds. Release once the Apple logo appears:
- iPhone 4/5/6/SE: On/Off button + Home button
- iPhone 7 and 7 Plus: On/Off button + Volume Down
- iPhone 8, 8 Plus and X: Press Volume Up and release, Press Volume Down and release, hold down the On/Off button until the Apple logo appears.
4. Restore to Factory Settings via iTunes (Data Loss)
If none of the previous steps get your iPhone to turn on, you can try restoring to factory settings via iTunes by following these steps:
- Connect the iPhone via a USB cable to your computer and open iTunes
- Click on your iPhone in iTunes (it should be at the top of the window). If it doesn't appear in iTunes, you need to put the iPhone into Recovery Mode first by performing a hard reset (point 3 above) - just make sure iTunes is running.
- Click on "Restore iPhone" to reset it. You’ll need to confirm that you want to erase everything on your iPhone. The process will take around 15-20 minutes.
5. Contact Apple Support
Even if you haven’t tried the previous steps, you should check to see if your phone is still under warranty with Apple. If so, and your issue isn’t caused by hardware or water damage, visit the Apple Support website - they might be able to fix the issue for free.
6. Get iSmash Technicians to Run a Diagnosis
If you’re still staring at a black screen and you’re after a quick and reliable fix, visit one of our iSmash stores or send your device to our repair centre via our post in service. Our technicians will be able to quickly determine why your iPhone won’t turn on and will talk you through the potential solutions.