My iPhone 6 Plus has water damage...what should I do?
Firstly, here’s what you shouldn’t do, despite popular opinion! Don’t put your iPhone 6 Plus in rice, in the airing cupboard or on a radiator. The rice doesn’t do anything to help, and the dry heat from the other two options will cause corrosion.
What you should do is retrieve your phone from the washing up bowl or toilet, turn it off and contact us immediately. The quicker you get your water damaged iPhone 6 Plus to us, the more chance there is of a repair.
My iPhone 6 Plus camera isn’t working properly - the photos are blurry and I need to take a selfie.
Check there’s nothing blocking the lens. (This might sound simple but it happens!) Use a lint-free cloth to clean it. If your photos are still blurry, resort to IT Support 101 and turn your iPhone 6 Plus off and on again.
Next, check for and install any software updates. If that doesn’t fix the issue, you should consider a factory reset (making sure you have all your content backed up first).
If, after all that, your iPhone 6 Plus camera still isn’t working, get in touch with us here at iSmash and we’ll diagnose and look into resolving the issue for you the same day.
My iPhone 6 Plus isn’t holding its charge - do I need a battery replacement?
Not necessarily. There can be several reasons why your device isn’t charging and it might not be due to iPhone 6 Plus battery problems at all. Here are a few things to check:
Shine a torch into the charging port on your phone - if there’s any dirt or grime blocking it, this could be causing the issue. Use a toothbrush (or something that won’t conduct electricity!) to clear it out.
Try a different charging cable - the issue may be here and not with your iPhone 6 Plus at all.
If your phone is dead, do a hard reset - hold down both the power and the home button for 30 seconds - this may reboot the phone.
It may be that if none of the above works, that an iPhone 6 Plus battery replacement is required. Give us a call here at iSmash and we’ll diagnose the problem for you.
Why is the sound not working on my iPhone 6 Plus?
Please don’t hate us for saying this but...is the volume turned up? If it is, and there’s still no sound, do not fear. We have some hints and tips to help you break the silence. First, ensure there is nothing plugged into the headset jack. Next, check the speaker and dock ports are clean - use a toothbrush to get any gunk out.
If you still have no sound on your iPhone 6 Plus, make sure Bluetooth is turned off, restart the device, and check you have the latest version of iOS. Still no luck? Let us have a look at it for you and we’ll see if we can restore some audio to your life.
My touchscreen has stopped working - do I need an iPhone 6 Plus screen replacement?
In order to diagnose this and understand if you need an iPhone 6 Plus screen repair or replacement, we need to determine if the issue is software or hardware related. If it’s software, you may be able to take some action. First - is it an intermittent problem that only occurs when a certain app is in use? Try uninstalling that app.
As with other common issues, a hard reset is sometimes a good way to clear the phone and restore it to its former glory. Although you shouldn’t do this regularly, it can be a way to fix problems. Do a hard reset by holding down the power and home buttons for 30 seconds.
Still no response? It may be a problem with the hardware. If you’ve recently dropped your phone, this could be to blame even if there is no visible damage. It might be that a repair to the circuitry behind the screen, or an iPhone 6 Plus replacement screen is necessary and iSmash will be able to help.
Help! I have some iPhone 6 Plus problems but I’m not sure exactly what the fault is.
We realise that not all issues with your phone are easy to categorise, and sometimes you may have iPhone 6 Plus problems that are more general. Perhaps it keeps freezing, or your iPhone 6 Plus is not turning on. That’s why iSmash offer a device fault diagnostic service - get in touch and we’ll get an answer to you within 24-48 hours of receiving your iPhone 6 Plus.
My iPhone 6 Plus isn’t connecting to WiFi.
If your iPhone 6 Plus is not connecting to WiFi, there are lots of things you can do to try and fix it. Besides the usual tricks like ‘off and on again’, you can try setting up the connection up again under settings > WiFi: forget the connection and set up a new one. You can also reset the network settings, try turning off WiFi Assist or change the router channel on your router if you are using your home network.