My HTC M8S has water damage...what should I do?
Firstly, here’s what you shouldn’t do, despite popular opinion! Don’t put your HTC M8S in rice, in the airing cupboard or on a radiator. The rice doesn’t do anything to help, and the dry heat from the other two options will cause corrosion.
What you should do is retrieve your phone from the washing up bowl or toilet, turn it off and contact us immediately. The quicker you get your water damaged HTC M8S to us, the more chance there is of a repair.
My HTC M8S camera isn’t working properly - the photos are blurry and I need to take a selfie.
Check there’s nothing blocking the lens. (This might sound simple but it happens!) Use a lint-free cloth to clean it. If your photos are still blurry, resort to IT Support 101 and turn your HTC M8S off and on again.
Next, check for and install any software updates. If that doesn’t fix the issue, you should consider a factory reset (making sure you have all your content backed up first).
My touchscreen has stopped working - do I need an HTC M8S screen replacement?
In order to diagnose this and understand if you need an HTC M8S or replacement, we need to determine if the issue is software or hardware related. If it’s software, you may be able to take some action. First - is it an intermittent problem that only occurs when a certain app is in use? Try uninstalling that app.
As with other common issues, a hard reset is sometimes a good way to clear the phone and restore it to its former glory. Although you shouldn’t do this regularly, it can be a way to fix problems. Do a hard reset by holding down the power and home buttons for 30 seconds.
Still no response? It may be a problem with the hardware. If you’ve recently dropped your phone, this could be to blame even if there is no visible damage. It might be that a repair to the circuitry behind the screen, or an HTC M8S replacement screen is necessary and iSmash will be able to help.
Help! I have some HTC M8S problems but I’m not sure exactly what the fault is.
We realise that not all issues with your phone are easy to categorise, and sometimes you may have HTC M8S problems that are more general. Perhaps it keeps freezing, or your HTC M8S is not turning on. That’s why iSmash offer a device fault diagnostic service - get in touch and we’ll get an answer to you within 24-48 hours of receiving your HTC M8S.