FAQ

Why should I use iSmash for a repair?
Your smartphone or device is precious to you. iSmash technicians undergo strict training and regular testing to ensure they have the experience and qualifications to repair all leading devices. With nearly 500,000 repairs to date, we are the trusted repair chain.
 
How long does a repair take?
We pride ourselves on an express repair service. Common devices can be repaired in-store within 30 minutes, whilst postal repairs are between 48-72 hours.
 
What should I do before handing over my device?
Whilst your device is in safe hands with us, it is always recommended that you back-up your device and reset back to the factory settings before hand for security purposes.
 
Does my phone come with warranty?
There is a lifetime warranty on most device repairs. Please check our terms and conditions for more details.
 
How long will my repair take?
On average, in-store repairs take 30 minutes!
To help reduce your wait time in store why not book an appointment online.
 
How does the walk-in service work?
Our walk-in service allows you to have your phone repaired straight away! You can see the time required for each repair when you book on our website.
 
If I use iSmash will this void my Manufacturer’s warranty?
Like most third-party repair services, use of our service can void your manufacturer’s warranty. The good news is we provide our own warranty for all our repairs! For more details please click here.
 
I only have a small crack on my screen do I need a full-screen replacement?
Yes, we do a full-screen replacement regardless of the size of the crack in your screen and all our screen replacements come with a lifetime warranty!

 

Is iSmash an Apple authorised supplier?
Yes. Under Apple's Independent Repair Provider Program, iSmash is authorised to conduct out-of-warranty repair services on Apple devices using genuine Apple parts.
In addition, iSmash is able to offer alternative repair options using compatible Apple parts which have been rigorously tested to meet our strict quality standards, and which are all backed up with our iSmash Warranty.
 
Are iSmash screens original Apple / Samsung parts?

At iSmash we aim to offer our customers the broadest range of repair options to suit all budgets. In the case of Android devices (e.g. Samsung, Google, Huawei, Oppo and OnePlus), all our screens are manufacturer originals. In the case of Apple devices, we are able to offer customers the option of either manufacturer original or high quality compatible screens.

Why does iSmash ask for my PIN or ID before repair?
Providing your pin/passcode before the repair is completely up to you!
We advise everyone to provide this information as our technicians need to verify that the device is in full working order before you collect it!
They undergo a series of tests that include touch sensitivity and camera. At no time they would access your personal information or intrude on your privacy. You can view our privacy policy here.
 
Do iSmash offer support after repair?
Yes! You can contact our customer service team here.
 
Does iSmash have any special offers and deals at the moment?
Yes! You can find all our latest offers here.
 
Will my device be liquid resistant after a repair?
Although we use the same seals as your devices manufacturer when putting everything back together, we cannot guarantee water proofing or resistance. This is the same wherever you go as the IP rating cannot be re-instated once a device has been opened up.
 

 

 

If you're reading this far on then it's likely we haven't quite answered your question... Fill out the Contact Us form below and we'll be ready to help you!

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Written correspondence can be sent to:
iSmash Head Office
First Floor,
North Greenhill House
London
EC1M 6BF
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