Here are some of the most common questions we get asked around Nexus 4 Repairs - select your issue and see what we can do for you.
My Nexus 4 camera isn’t working properly - the photos are blurry and I need to take a selfie.
Check there’s nothing blocking the lens. (This might sound simple but it happens!) Use a lint-free cloth to clean it. If your photos are still blurry, resort to IT Support 101 and turn your Nexus 4 off and on again.
Next, check for and install any software updates. If that doesn’t fix the issue, you should consider a factory reset (making sure you have all your content backed up first).
My Nexus 4 isn’t holding its charge - do I need a battery replacement?
Not necessarily. There can be several reasons why your device isn’t charging and it might not be due to Nexus 4 battery problems at all. Here are a few things to check: Shine a torch into the charging port on your phone - if there’s any dirt or grime blocking it, this could be causing the issue. Use a toothbrush (or something that won’t conduct electricity!) to clear it out.
Try a different charging cable - the issue may be here and not with your Nexus 4 at all.
It may be that if none of the above works, that an Nexus 4 battery replacement is required.
Why is the sound not working on my Nexus 4?
Please don’t hate us for saying this but...is the volume turned up? If it is, and there’s still no sound, do not fear. We have some hints and tips to help you break the silence. First, ensure there is nothing plugged into the headset jack. Next, check the speaker and dock ports are clean - use a toothbrush to get any gunk out.
If you still have no sound on your Nexus 4, make sure Bluetooth is turned off, restart the device, and check you have the latest version of the operating system. Still no luck? Let us have a look at it for you and we’ll see if we can restore some audio to your life.
My touchscreen has stopped working - do I need an Nexus 4 screen replacement?
In order to diagnose this and understand if you need an Nexus 4 screen repair or replacement, we need to determine if the issue is software or hardware related. If it’s software, you may be able to take some action. First - is it an intermittent problem that only occurs when a certain app is in use? Try uninstalling that app.
As with other common issues, a hard reset is sometimes a good way to clear the phone and restore it to its former glory. Although you shouldn’t do this regularly, it can be a way to fix problems. Back up your data, then do a hard reset by turning off the device, hold the ‘volume down’ button, then press and hold the power button as well, until the device turns on. Press the ‘volume down’ button twice to highlight ‘recovery mode’ then press power to start the device.
Still no response? It may be a problem with the hardware. If you’ve recently dropped your phone, this could be to blame even if there is no visible damage. It might be that a repair to the circuitry behind the screen, or an Nexus 4 replacement screen is necessary and iSmash will be able to help.