Here are some of the most common questions we get asked around Huawei P9 Repairs - select your issue and see what we can do for you.
My Huawei P9 has water damage...what should I do?
Firstly, here’s what you shouldn’t do, despite popular opinion! Don’t put your Huawei P9 in rice, in the airing cupboard or on a radiator. The rice doesn’t do anything to help, and the dry heat from the other two options will cause corrosion.
What you should do is retrieve your phone from the washing up bowl or toilet, turn it off and contact us immediately. The quicker you get your water damaged Huawei P9 to us, the more chance there is of a repair.
My Huawei P9 camera isn’t working properly - the photos are blurry and I need to take a selfie.
Check there’s nothing blocking the lens. (This might sound simple but it happens!) Use a lint-free cloth to clean it. If your photos are still blurry, resort to IT Support 101 and turn your Huawei P9 off and on again.
Next, check for and install any software updates. If that doesn’t fix the issue, you should consider a factory reset (making sure you have all your content backed up first).
My Huawei P9 isn’t holding its charge - do I need a battery replacement?
Not necessarily. There can be several reasons why your device isn’t charging and it might not be due to Huawei P9 battery problems at all. Here are a few things to check:
Shine a torch into the charging port on your phone - if there’s any dirt or grime blocking it, this could be causing the issue. Use a toothbrush (or something that won’t conduct electricity!) to clear it out.
Try a different charging cable - the issue may be here and not with your Huawei P9 at all. If your phone is dead, do a hard reset by turning the phone off, then hold the ‘volume up’ button and the power button for 10 seconds until you see the Android recovery menu.
It may be that if none of the above works, that an Huawei P9 battery replacement is required. Give us a call here at iSmash and we’ll diagnose the problem for you.
My touchscreen has stopped working - do I need an Huawei P9 screen replacement?
In order to diagnose this and understand if you need an Huawei P9 screen repair or replacement, we need to determine if the issue is software or hardware related. If it’s software, you may be able to take some action.
First - is it an intermittent problem that only occurs when a certain app is in use? Try uninstalling that app.
As with other common issues, a hard reset is sometimes a good way to clear the phone and restore it to its former glory. Although you shouldn’t do this regularly, it can be a way to fix problems. Do a hard reset by turning the phone off, then holding the ‘volume up’ button and the power button for 10 seconds until you see the Android recovery menu.
Still no response? It may be a problem with the hardware. If you’ve recently dropped your phone, this could be to blame even if there is no visible damage. It might be that a repair to the circuitry behind the screen, or an Huawei P9 replacement screen is necessary and iSmash will be able to help.