iSmash Careers

Assistant Store Manager

By : Monique Bailey   /  

Assistant Store Manager

iSmash specialises in the express repair of smartphones, tablets and computers. iSmash vision is simple – to be the trailblazer in the international tech repair market by providing our customers with the fastest, most convenient and professional tech repair service by empowering our specialists to redefine and deliver best-in-class customer service and repair standards. Launched in London in 2013, iSmash has since grown to thirty locations in six major cities across the UK and has plans to grow to seventy stores nationwide by 2020. iSmash are looking for talented and ambitions professionals to join our energetic team to help us realise this vision and growth plans.

Job Summary

Being an Assistant Manager at iSmash requires a diverse set of leadership skills. Our stores are fast-paced and very dynamic which poses plenty of challenges. Your role will be to build and inspire high performing teams to deliver positive experiences for customers. As a Assistant Manager you’ll know everything there is to know about creating amazing retail experiences and running a tight commercial operation. Being able to manage stock and seize a promotional opportunity is important. You’ll drive and develop your team to achieve phenomenal sales through the highest standards of customer care.

You’ll create a store which is welcoming, customers will see it as the place to go for quality repairs and personalisation’s. Your team will see it as a place where they can learn and develop fast, with the knowledge that their talents are really valued. There’s a strong customer focus at iSmash which goes alongside ensuring that your store meets its targets and keeps costs under control.

Key responsibilities

  • Lead, coach and motivate the team to achieve and exceed sales, profit and customer service targets
  • Deliver expert coaching to support the training and development of individuals within their role
  • Lead by example in achieving sales, profit and customer service targets
  • Clearly and concisely communicate the business, area and store objectives and priorities to the team to ensure the team remain well informed of business activity and their required contribution
  • Managing the repair schedule, working with the technicians in ensure speed of service
  • Inspire the team to provide inspiration to our customers through effective customer engagement
  • Ensure that store standards and visual presentation is maintained to a high standard

Other responsibilities

  • To maximise store profitability by promoting sales within the store
  • Working as part of a team
  • Engage customers in genuine, enjoyable conversations to understand their needs
  • Representing the brand – translating customer requests into what they want

Key Skills, Knowledge and Experience

  • Demonstrable leadership experience
  • Previous retail management experience, cross industry experience is welcome
  • Proven ability to drive amazing customer experience and results through team development
  • Experience with diplomatically managing multiple commitments to customers staff and operations
  • Ability to adapt to challenges while remaining calm in a constantly changing retail environment
  • Strong people management experience and know how to carry out personal development plans and performance management
  • Able create a positive environment to enable your team to achieve targets
  • Knowledge of the telecoms sector and an interest in communications technology


  • 23 days holiday plus 8 days bank holidays
  • 15% monthly bonus
  • Commission
  • Discounts on repairs and store purchases
  • Monthly team nights out
  • Opportunities for progression

The successful applicant will need extensive management experience but more importantly, a passion and in-depth knowledge of phones/electrical equipment in order to drive the best performance for our store. 

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